外贸业务员如何正确应对客户的投诉

那么，如何更好的处理客户的投诉呢？有哪些好用的方法和技巧？

Learn to do with them mildly

所以，先要把客户的火气消掉，让他感觉你这个人还可以，愿意听你去说，这样才能进行良好的沟通。

第二：我建议你把整个过程再复盘一遍，确认一下你产品的整个生产过程是否每一步都是按照客户的要求来进行的。

If you are not at fault for following the client's instructions, then all you need to do now is to figure out how to fully cooperate with the client and find a solution that satisfies both parties.出现这个事情也反映了你们双方各自对订单处理流程都不够规范。

You can let your manager come forward, strengthen supervisory management, and standardize the operation processing process of orders.

因为光光是邮件描述，还是比较容易遗漏和出现偏差的。

分析解决问题的思路才是最重要的，关键是要给客户一个感觉，就是你有能力来解决发生的问题。

Many solutions to problems are not single but creative which can minimize losses. Be proactive in thinking about creative solutions, and you can also let the customer think about some creative solutions.

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